Luxury Standards Specialist – Rooms Division
- Job Type: Non-Management

The Rooms Division Luxury Standards Specialist is responsible for elevating the guest experience by designing and delivering creative, on-the-floor training programs across Housekeeping, Front Office, Concierge, and Reservations. This hands‑on leader brings the Auberge service philosophy to life by coaching teams on Authentic Connections, Removing Obstacles, and Creating the Unexpected, while aligning with guests Five‑Star expectations in service and current luxury hospitality trends. Working closely with departmental leaders and the Quality Manager, the Trainer identifies service gaps, leads personalized training sessions, and builds a culture of excellence through storytelling, emotional intelligence, and operational knowledge.
Key Responsibilities:

Service Training
- Design and facilitate tailored training focused on AU service standards and values, luxury guest engagement, luxury guest expectations, and brand storytelling.
- Provide hands‑on guidance in guest room inspections,



arrival/departure experience,communications etiquette, and internal communication.
- Partner closely with leaders in Housekeeping, Front Office, Concierge, and Reservations to align on service expectations and training priorities.
- Coordinate with the Quality Manager to analyze audits, guest feedback, and service trends to define training needs and departmental goals.
- Join rallies and collaborate with Managers to deliver targeted service refreshers.
- Develop engaging training formats such as roleplays, walk & talks, service simulations, coaching cards, and mini challenges, develop new games,etc.
- Bring luxury service to life with examples, storytelling, and scenario‑based learning tied to real guest profiles and feedback.
- Support onboarding of new team members with an inspiring, operations‑based orientation.

Service Audits & Continuous Improvement
- Observe and evaluate real‑time service to reinforce key beha

📌 Luxury Standards Specialist – Rooms Division (Cabo San Lucas)
🏢 Auberge Collection
📍 Cabo San Lucas