**Position Summary**:We are seeking a detail-oriented and highly communicative **Billing Operations Specialist** to support our growing Billing department.This role is responsible for generating invoices, managing customer accounts, and conducting high-volume outbound communication via phone and SMS to resolve billing matters.
**Essential Duties and Responsibilities** (include, but are not limited to the following)**:- Generate and send accurate, timely invoices to customers- Manage high-volume outbound calls to collect payments and resolve billing inquiries- Communicate with customers via SMS and phone to follow up on outstanding balances- Investigate and resolve billing discrepancies, disputes, and account issues- Maintain detailed and accurate records of customer interactions and account status- Utilize Google Sheets / Excel to track billing activity, payments, and account performance- Collaborate cross-functionally with Operations, Claims, and Support teams as needed- Identify trends in billing issues and escalate systemic problems**Qualifications Required**:- Experience in auto, mobility, rideshare, or fleet-related industries- Familiarity with CRM or billing platforms (e.g., Textline, Aircall, Stripe, etc.)- Experience working with customers in collections or past-due account environments- 1-3+ years of experience in billing, collections, AR, or a similar role- Experience in high-volume outbound calling environments- Strong written and verbal communication skills (phone + SMS)- Proficiency in Google Sheets or Excel (comfortable with formulas, filtering,



tracking data)- Highly detail-oriented with strong organizational skills- Ability to manage multiple tasks and prioritize effectively- Comfortable handling difficult conversations and negotiating payment resolutions**Skills and Abilities**:- Excellent verbal and written communication skills in English, Spanish is a plus- Strong customer-focused approach with empathy and professionalism- Ability to manage multiple cases, follow-ups, and priorities simultaneously- Strong organizational and documentation skills with attention to detail- Ability to negotiate payment arrangements and handle sensitive conversations professionally- Problem-solving skills with the ability to think proactively and propose solutions beyond standard procedures- Comfortable working independently within a team-oriented environment- Ability to track tasks, deadlines, and follow-ups without direct supervision**Work Environment**:A typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.
**Physical Demands**:- Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
- Manual dexterity to operate a typical desktop computing workstation.
- Reasonable accommodations will be made for qualified individuals with disabilities.
**Salary**:$6 - $8 per hour; depending on experience.
**Equal Employment Opportunity**:**Compliance with Laws**:Whip employees are expected to comply with all federal, state, and local laws.

📌 Billing Operations Specialist (Xico)
🏢 Whip
📍 Xico