Would you like to join a integral, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values– trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils Learn more about us as a workplace upm.com/careers UPM Raflatac is looking for a Customer Service II, located in Sentura, Tlalnepantla.
Greetings from your future manager Welcome to UPM and Customer Service team I am very excited to begin this journey with you. Our team plays a key role in our customers' experience, and I am convinced that, with your talent and commitment, we will achieve great things together. In this position, you will have the challenge of managing a dynamic customer base within a global supply chain,



with opportunities to develop and growth in professional and personal ways. Here we value collaboration, empathy, and continuous improvement. Together we will build a positive work environment focused on customer solutions and professional growth . - Yosdy Salazar, Manager, Customer Service LATAM.
What you will do
- Act as the primary contact for assigned customers, Territory Sales Managers, and internal teams
- Manage customer orders, including executing changes, handling rush orders, and overseeing the return process (RMA)
- Prepare and send order confirmations and invoices as needed
- Communicate operational updates, delays, and announcements to customers in a timely and professional manner
- Support credit hold and release processes, request PALs, and ensure correct service fees are applied
- Ensure all customer inquiries are routed to the appropriate experts and resolved promptly
- Maintain high standards of customer service by mee

📌 Customer Service Representative Mexico City Tlalnepantla Closing date 9/2/2026 Publish date 8/19/2026 (Tlalnepantla de Baz)
🏢 UPM Biofuels
📍 Tlalnepantla de Baz