Role: Site Reliability Engineering Location: LATAM Remote Hire Type: Contract Working Hours: 5 PM to 1 AM EST (Mon – Fri) About the Role & Team We are expanding our Site Reliability Engineering (SRE) organization. This role is part of newly established offshore SRE teams that will work in close partnership with our US-based engineering teams to ensure the reliability, availability, and performance of critical production systems. This is a high-impact, front-line operations role focused on real-time incident response, proactive prevention, and continuous automation. Every minute matters—our SREs act decisively to prevent service degradation and protect the customer experience. What You'll Do Incident Response & Command · Act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions · Serve as Incident Commander during major incidents, leading bridge calls with clarity and urgency · Drive root cause isolation within 30 minutes for critical incidents whenever possible · Communicate effectively across engineering, product,



and leadership during high-pressure situations · Maintain a strong presence on incident bridges—this role requires confidence, ownership, and clear decision-making Proactive Reliability Engineering · Identify patterns, trends, and signals to prevent incidents before they occur · Continuously improve alert quality, reduce noise, and increase signal fidelity · Partner with engineering teams to enhance system resilience and reliability Automation & Toil Reduction · Eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows · Build and improve tooling across incident response, observability, and operations · Leverage AI-assisted development tools (e.g., Cursor, Claude) where they provide clear value Platform & Systems Support Troubleshoot across a hybrid ecosystem including: · On-prem VMs (Linux & Windows; VMware) · Cloud platforms (AWS, GCP, Azure) · Conta

📌 Site Reliability Engineer (Ciudad de México)
🏢 Infojini
📍 Ciudad de México