Company Description
We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion integral shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Merchant Care Analyst I is the foundational tier within our Merchant Care organisation,



responsible for delivering efficient and timely responses to merchant inquiries. You will support tickets raised by merchants through any channel, instant messaging, email or web form, as well as requests from internal stakeholders, ensuring queries are addressed promptly and accurately within a specific product scope. The role combines resolving documented issues independently using our established knowledge base with recognising cases of higher complexity and escalating them with clear context to an Analyst II or Senior Analyst. Success in this role means strong communication, a solid understanding of payments, and a genuine sense of urgency in everything you pick up.

What you will be doing:
● Acknowledge and administer tickets assigned via the ticketing system, remaining logged in and active during working hours.
● Investigate and respond to merchant inquiries, as well as requests from internal stakeholders who engage Merchant Care for technica

📌 Merchant Care Analyst (Ciudad de México)
🏢 Checkout.com
📍 Ciudad de México