Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess Architecture. With AI for AllTM, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500TM company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Mexico City as Client Engineer.
A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.
A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia's Digital Customer Service platform while maintaining high standards.




Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions
4+ years in software development, customer support/service, support engineering, or related
~ Excellent reading, listening, and writing skills in English
~ Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
~ A firm understanding of the technology stacks common to the Web ecosystem.
~ Bachelor's Degree in Software Engineering, Computer Science or equivalent
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/

📌 Automation Solutions Developer (Estado de México)
🏢 Glia
📍 Estado de México