Role: Help Desk Support Specialist Requirements & Job Offer Education: Bachelor’s Degree in Information Technologies or related engineering. Languages: Fluent Conversational English (speaking, reading, writing)" Level: B2, C1, C2, Fluent Modality: Home Office 100 % Location: México Workday: Monday - Friday Monthly Gross Salary: $ 20,000 MXN (On base to experience) Hiring: 100 % Payroll Contract: Project - Log Term (at least 1 year) Benefits: IMSS, 12 Vacation Days per Year, 15 Days of Christmas Bonus, 25 % Vacation Bonus, Life Insurance. Plus Benefits: Online Technical Trainings and Access to Academies & Certifications. Job Stability & Professional Development Key Qualifications & Experience 2 year in a technical support/help desk or call center environment preferred. Hands-on experience with computer troubleshooting, Windows OS, MS Office 365, and remote support tools. Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management) is a plus. Solid understanding of Windows-based environments and common business applications.



Serve as a primary point of contact for technical support via phone, email, chat, or in-person. Troubleshoot and resolve issues related to hardware, software, networking, phones, remote access (e.g., Citrix), and Microsoft 365 applications. Accurately log, track, and manage all support requests in the ticketing system, ensuring timely follow-up and resolution. Assist users with system procedures and application functionality, including company websites, internal tools, and agency interface systems. Escalate complex issues to appropriate internal teams or external vendors when necessary, while maintaining ownership of the user experience. Maintain and update user documentation, technical articles, and internal knowledge bases. Recommend process improvements and contribute to SOP (Standard Operating Procedure) documentation. Stay up to date on new technologies, internal system updates, and best practices. Provide basic supp

📌 Help Desk (México)
🏢 The Adecco Group
📍 México