Customer Service Supervisor Mexico

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 integral 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose,



and the chance to make a meaningful impact. This is more than a job.It’s a journey on which you rise.

Position: Customer Service Supervisor Mexico

Division: Air and Ocean Transverse

Department: Flow and Performance Monitoring

We are looking for an experienced and dedicated Customer Service Supervisor to join our dynamic team within the Air and Ocean Transverse division. This role is key to ensuring excellent customer service operations, driving team performance, and fostering strong relationships with internal and external clients.

Key Responsibilities
- Lead and supervise a team primarily composed of operators and administrators, overseeing recruitment, training, performance evaluations, compensation recommendations, and performance management to maintain an engaged and high-performing workforce.
- Manage and review various service-related documentation and databases, including quotations, order tracking,

📌 Customer Service Supervisor Mexico (México)
🏢 American President Lines
📍 México