Bilingual Front Desk & Intake Virtual Medical Assistant
Remote | Behavioral Health | 40 hours/week | 11:00 AM to 7:00 PM US Central Time
$6.5/hour + 3rd month performance review
Role Overview
We are looking for an experienced Bilingual Front Desk & Intake Virtual Medical Assistant to support a long-established, nonprofit behavioral health organization in the United States.
The clinic supports approximately 150 active clients at capacity across therapists, a psychologist, and clinical interns. Because the organization serves individuals and families seeking behavioral health services, the front desk plays an important role in creating a compassionate, organized, and efficient experience from the first inquiry through enrollment and scheduling.
You will serve as one of the clinic's primary front-facing team members, handling patient and family inquiries, conducting initial intake activities, assisting with paperwork and patient portal navigation, evaluating basic eligibility information, and coordinating appointments.
This role requires someone who can combine empathy with structure.



Callers may be experiencing difficult or emotional situations and may share sensitive personal information. You must be able to acknowledge their concerns compassionately while keeping the conversation focused on the information and steps necessary to move them toward care.
Key Responsibilities
Front Desk & Patient Communication
Answer and manage incoming patient and family calls professionally in both English and Spanish.
Respond to inquiries received through phone calls, voicemails, online forms, emails, and other clinic communication channels.
Communicate with warmth and empathy while keeping convoversations focused, efficient, and directed toward the appropriate next step.
Intake, Eligibility & Financial Screening
Conduct initial telephone screenings, gather essential patient or parent information, and identify whether the patient will use commercial insurance, Medicaid, self-pay, or

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