Lexmark International, Inc. is seeking an experienced Project Coordinator to lead the successful delivery of managed services operations and strategic projects for customers. This position is responsible for ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments while strengthening customer relationships and driving continuous improvement initiatives. The role has a direct impact on operational excellence, customer satisfaction, and business results.
Why Join This Team?
Opportunity to lead strategic projects and key customer relationships
Exposure to cross-functional teams, customers, and external vendors
Collaborative environment focused on operational excellence and innovation
Ability to influence customer experience and satisfaction
Opportunities for professional growth and leadership development
What You Will Do:
Lead managed services operations and projects from planning through execution and closure
Ensure contractual SLAs and KPIs are consistently met or exceeded
Manage customer relationships, governance activities,
and contract modifications
Coordinate operational teams and vendors to ensure customer requirements are fulfilled
Identify and implement continuous improvement initiatives to optimize service delivery and customer satisfaction
What You Need to Succeed:
Bachelor’s degree in Engineering, Computer Science, Business Administration, or a related field
Minimum of 5 years of project management experience, preferably in technology or manufacturing environments
Strong leadership, communication, stakeholder management, and negotiation skills
Experience with project management tools such as ServiceNow
Fluency in Spanish and technical English, both written and spoken
How We Set You Up for Success:
Collaborative and customer-focused work environment
Opportunity to work with multidisciplinary teams and experienced leaders
Access to ongoing learning and professional development opportunities
Culture centered on growth, continuous improvement, and shared success
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📌 Técnico de Soporte en Sitio (Tlajomulco de Zúñiga)
🏢 Xerox
📍 Tlajomulco de Zúñiga
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