in Mexico City is seeking a senior Customer Support Enablement Lead to own and evolve our 6-week onboarding program for new support hires. You will design scalable learning paths, facilitate in-person sessions, and partner with QA, Product, and Support Ops to drive measurable outcomes. You will build data-informed enablement strategies, maintain documentation, and track ramp milestones to ensure new hires reach expected productivity quickly. Bilingual English/Spanish required.
📌 Support enablement lead: onboarding & scalable training (Ciudad de México)
🏢 Apollo.Io
📍 Ciudad de México
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