Experience and requirements:

Bachelor's degree in computer science, Information Technology, or a related field. (Required)
Minimum of 5 years of relevant IT service delivery experience. (Required)
Intermediate to advanced English proficiency (conversational). (Required)
Experience in the manufacturing industry. (Required)
Experience with ServiceNow and Windows 11. (Required)
Experience with data migration. (Nice to have)
roject Management (PM) training. (Nice to have)
ITIL certification. (Nice to have)
Excellent customer service and communication skills
Learning Agility: Actively pursue training and development opportunities.

Description and details of the activities

Workforce Productivity: Deployment, configuration, and support of hardware client operating systems, andproductivity software for end users. Support users with Office 365 and standard productivity tools; provide basic training and guidance.

End User Computing & Mobility: Assist with mobile device setup and EUC tools, following standard procedures.





Smart Hands in Server Rooms: Provide handson support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems.

Physical Security: Support visitor management systems and maintain knowledge of access control and video surveillance technologies.

PC Desktop Support: Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues.

Network Infrastructure: Troubleshoot LAN/WAN, OT environments, and assist with network security operations.

Mobile: Manage on-site cellular tech and support mobile communication devices (femto cells).

Operational Technology: Supports OT systems by connecting industrial machines to the network. Understands the role of OT in industrial environments.

📌 IT Infrastructure Specialist (Ciudad Juárez)
🏢 The TECMA Group of Companies
📍 Ciudad Juárez