Senior Success Operations Analyst 18-Month Contract (Remote, Mexico) Passport Global · · Please watch this 2-minute video first: Compensation: $3,000 – $5,000 USD/month, depending on experience 3–4 years of experience in Saa S, Customer Success Operations, Revenue Operations, Business Operations, or logistics About Passport At Passport, we empower brands to reach their integral potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping — enabling brands like Carpe, One Skin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands expanding internationally. You'll join the Brand Success organization in a high-visibility operations role that presents weekly to senior leadership. Must-Haves Based in Mexico, with an address in Mexico City, Guadalajara, or Monterrey (for contract purposes — the role is 100% remote) Fluent English (written & spoken) 3–4 years of experience in Saa S, Customer Success Operations, Revenue Operations, Business Operations, or logistics AI fluency — you actively use AI tools in your daily work The Basics Contract: 18 months, full-time independent contractor, paid in USD. The monthly fee is the full compensation — this contract does not include paid time off, sick days, holidays, or equity, and you are responsible for your own taxes and benefits. Compensation: $3,000 – $5,000 USD/month, depending on experience Schedule: Monday to Friday, 9:00 a.m. – 5:00 p.m. local time (Mexico), collaborating with teams in US and Canadian time zones Equipment: You provide your own computer and reliable internet Start date: September 2026 — this search is moving quickly Scope: Fully internal role — no client-facing responsibilities What You'll Do Own the Ship-to-Commit (STC) program (~30%):



Track brands from signed contract to full shipping volume. Monitor performance against committed volumes, identify brands that are stalled or underperforming, dig into root causes, and drive follow-up with Account Executives and Customer Success Managers. Drive automation and process improvement (~30%): Support Passport's internal AI and automation initiatives by identifying gaps in Customer Success and implementation workflows. No coding required — this is about spotting what can be improved and working with the right teams to make it happen. Own reporting and analytics: Produce weekly success reporting, revenue and churn analysis, portfolio reviews, and quarterly performance reporting. Maintain trackers, dashboards, and documentation with strong data hygiene so leadership reporting stays accurate and trusted. Present to leadership: Participate in the weekly STC meeting, presenting insights and follow-ups directly to the President and the VP of Customer Success. Coordinate cross-functionally: Work daily with Customer Success, Sales, Business Intelligence, Revenue Operations, and Implementation teams to close loops and keep work moving. What You Bring Strong analytical skills: you can turn messy operational data into clear insights and next steps. Intermediate-to-advanced spreadsheet skills (lookups, INDEX/MATCH, pivot tables). No SQL required. Experience building or maintaining dashboards, trackers, or reporting cadences end to end. Excellent written and spoken English — you'll present to executives every week. High ownership and comfort with ambiguity: you keep work moving without heavy oversight. Naturally curious, resilient, and adaptable — you thrive in a fast-paced environment. Exceptional earlier-career candidates with strong AI fluency and stakeholder skills will also be considered. Nice to Have Experience with Salesforce, Notion, or BI platforms Background in e-commerce, logistics, or shipping Hiring Process 30-minute interview with Latin Remote Workers Short practical take-home assessment Interview with the hiring manager We move fast — strong candidates can go from application to offer in under two weeks.

📌 Senior success operations analyst (Ciudad de México)
🏢 Latin Remote Workers
📍 Ciudad de México