Helpware is seeking a Technical Support Representative to join our Guadalajara team in a hybrid role. You will troubleshoot technical issues, guide customers via chat, email, phone, and screen sharing, and log tickets in Jira and Salesforce Service Cloud.
The position pays 16,000 MXN gross per month plus an 8% Savings Fund and 1,000 MXN monthly food vouchers after two months. Candidates should live in the Guadalajara metropolitan area, have strong communication skills, a customer-first mindset,
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📌 Hybrid Technical Support Specialist – Guadalajara (Centro)
🏢 Helpware
📍 Centro
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