HCLTech in Mexico seeks an experienced Problem Manager to own the lifecycle of incidents and problems, drive trend analyses, and lead cross-functional teams. The role emphasizes collaboration, learning, and servant leadership while delivering high-quality customer service.
You will leverage ServiceNow, communicate technical actions to non-technical audiences, and contribute to a proactive, results-driven support environment with strong work ethic and growth mindset.
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📌 Problem Management Lead — ServiceNow & Trend Analysis (Centro)
🏢 HCLTech
📍 Centro
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