Your Contribution

As a Customer Service you will be responsible for maintaining effective communication with customers, providing timely follow-up on requests and issues, and reviewing EDI transactions to understand customer requirements and demand. You will manage customer portals, monitor order status, and ensure compliance with customer-specific requirements.

- Maintaining communication with customers and providing timely updates.
- Following up on customer requests, orders, and critical issues until resolution.
- Reviewing and analyzing EDI transactions to understand customer demand and requirements.
- Managing customer portals and ensuring information is accurate and up to date.
- Monitoring order fulfillment and coordinating with internal teams to meet customer expectations.
- Understanding customer-specific shipping, packaging, and documentation requirements.
- Tracking and reporting key performance indicators (KPIs) related to service, delivery, and customer satisfaction.
- Identifying potential risks and proactively escalating issues that may impact customer service levels.
- Supporting continuous improvement initiatives to enhance customer experience and operational performance.





Your Experience & Qualifications

- 2+ years of experience in Logistics or Customer Service within the automotive industry, with knowledge of customer systems and portals such as Ford, Stellantis, GM, Nissan, Toyota, and Rotax.
- Knowledge of shipping processes, ASN (Advanced Shipping Notice) transmissions, and invoicing.
- Experience using SAP Logistics modules.
- Advanced English proficiency.
- Availability to attend customer and business needs outside of regular working hours.
- Visa is a plus.
- Proactive mindset with strong follow-up and customer-focused orientation.

Responsible and accountable, ensuring timely completion of tasks and commitments.

Teamwork and collaboration skills, working effectively with internal and external stakeholders.

Our Offer

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.

TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

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📌 Customer Service (Ramos Arizpe)
🏢 Mahle
📍 Ramos Arizpe