We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative integral manufacturers design better products, faster With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Role Summary

The Adoption Support Advisor (ASA) partners with Sales, to help customers maximize value from the Siemens Xcelerator portfolio. The role focuses on driving product adoption through data-driven insights, onboarding support, customer health analysis, and proactive engagement. The ASA will enable internal teams & customers with actionable adoption intelligence & human expertise to drive impact at Country level.

Key Responsibilities

Build strong relationship with Customer & Country team
Drive Business/ customer adoption and business outcome.
Support customer onboarding,



business reviews, adoption planning and build adoption strategies alongside Account teams
Analyse product usage, customer health, AI adoption trends and share your analyses
Identify customer risks and expansion opportunities using AI-driven insights
Provide adoption recommendations to Account Orchestrators, TAMs, PSC and Renewals teams.
Deliver high quality customer adoption reviews and executive ready insights to Country Sales
Collaborate with Sales, Business Analytics and other cross functional teams to drive high adoption rates within the country.

Qualifications

3–5 years of experience in Customer Success, SaaS, Technical Account Management, or Enterprise Software.
Experience with CRM tools (Salesforce preferred) and data analytics platforms.
Strong analytical, communication, and stakeholder management skills.
Very strong presentation skill
Fluent in Spanish and English.

Preferred Skills

C

📌 Adoption Support Advisor (Ciudad de México)
🏢 Siemens Digital Industries Software
📍 Ciudad de México