Service Desk Agent is customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model.
Service Desk Agent is customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model.
POSITION OBJECTIVERole & Responsabilities
- Regular end user support (professionals)
- Adequately solve tickets according to agreed priority and in compliance with sla- End user equipment support and troubleshooting (dell (laptop, desktop, workstation), ricoh (regular printers and mp), etc)
- Computer installation and setup (pxe boot)
- Standard brp applications deployment (through sccm)
- Microsoft office suite
- Google workspace office suite
- Google meets hardware support
- Wireless connectivity
- Devices configuration and support (samsung & apple)
- Manufacturing environment (commonly called shop-floor)




- Mobile zebra printers (preventive and corrective maintenance along with lan configuration (wireless).
- Zebra scanners (preventive maintenance and configuration)
- Software configuration (mobisys)
- Basic troubleshooting with infrastructure servers, network, and telecom asset equipment
- Shop floor support (tier 2)
- Shop floor equipment installation.
- Shop floor apps installation (part of the configuration too).
- Tablets installation, configuration and support
- Weekly tapes backup and restore (if needed).
- Schedule preventive maintenance of manufacture devices
- Continues improvement: ensure at all times to prioritize the necessary interventions on production operations in order to reduce, or even proactively eliminate, downtime and loss of vehicles.
- Receipt/validate and maintain all assets appropriately within the am database in order to constantly reflect the condition of the equipment under its immediate responsibility
- Collaborate

📌 IT Service Desk Agent (Santiago de Querétaro)
🏢 Brp
📍 Santiago de Querétaro