Job Description

Scope of Position:

- 100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction.

- Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times.

- Customer Service Excellence: Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication.

- Systems Knowledge: Demonstrate a strong understanding and effective use of billing management systems and transportation management systems (TMS), ensuring accurate data input, reporting, and process efficiency.

Major Duties and Responsibilities:

Internal Reviews and Monitoring

- Ensure accurate and timely invoicing, maintaining a minimum compliance rate of 95% while adhering to company deadlines and standards.




- Avoid generating invoices older than 30 days to ensure timely revenue recognition and cash flow.

Prevent issuing credit notes older than 60 days, minimizing financial exposure and maintaining accounting accuracy.

- Avoid processing invoice cancellations older than 60 days, ensuring proper billing cycle control.

Perform daily reviews of customs and billing monitoring tools to proactively identify discrepancies or process gaps.

- Analyze billing data and performance indicators using Power BI, identifying trends, inefficiencies, and improvement opportunities.
- Ensure proper integration and validation of billing files, maintaining data consistency between systems.

Distribute invoices efficiently to both internal accounting teams and external customer payment portals or centers.

- Conduct daily reviews of customs documentation to confirm completeness and compliance with billing requirements.
- Review and validate customer credit terms, ensuring alignment with invoicing and collections processes.

- Monitor and reconcile accounts payable and accounts receivable reports to ensure financial accuracy.
- Maintain clear and effective communication with customers to address billing inquiries and resolve issues promptly.

📌 Guadalajara | Customs Brokerage Billing Agent - Agente de Facturación para Aduanas
🏢 Expeditors
📍 Guadalajara