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Senior Success Operations Analyst18-Month Contract (Remote, Mexico)Passport General · ·Please watch this 2-minute video first:Compensation: $3,000 – $5,000 USD/month, depending on experience3–4 years of experience in SaaS, Customer Success Operations, Revenue Operations, Business Operations, or logisticsAbout PassportAt Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping — enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands expanding internationally.You'll join the Brand Success organization in a high-visibility operations role that presents weekly to senior leadership.Must-HavesBased in Mexico, with an address in Mexico City, Guadalajara, or Monterrey (for contract purposes — the role is 100% remote)Fluent English (written & spoken)3–4 years of experience in SaaS, Customer Success Operations, Revenue Operations, Business Operations, or logisticsAI fluency — you actively use AI tools in your daily workThe BasicsContract: 18 months, full-time independent contractor, paid in USD. The monthly fee is the full compensation — this contract does not include paid time off, sick days, holidays, or equity, and you are responsible for your own taxes and benefits.Compensation: $3,000 – $5,000 USD/month, depending on experienceSchedule: Monday to Friday, 9:00 a.m. – 5:00 p.m. local time (Mexico), collaborating with teams in US and Canadian time zonesEquipment: You provide your own computer and reliable internetStart date: September 2026 — this search is moving quicklyScope: Fully internal role — no client-facing responsibilitiesWhat You'll DoOwn the Ship-to-Commit (STC) program (~30%):



Track brands from signed contract to full shipping volume. Monitor performance against committed volumes, identify brands that are stalled or underperforming, dig into root causes, and drive follow-up with Account Executives and Customer Success Managers.Drive automation and process improvement (~30%): Support Passport's internal AI and automation initiatives by identifying gaps in Customer Success and implementation workflows. No coding required — this is about spotting what can be improved and working with the right teams to make it happen.Own reporting and analytics: Produce weekly success reporting, revenue and churn analysis, portfolio reviews, and quarterly performance reporting. Maintain trackers, dashboards, and documentation with strong data hygiene so leadership reporting stays accurate and trusted.Present to leadership: Participate in the weekly STC meeting, presenting insights and follow-ups directly to the President and the VP of Customer Success.Coordinate cross-functionally: Work daily with Customer Success, Sales, Business Intelligence, Revenue Operations, and Implementation teams to close loops and keep work moving.What You BringStrong analytical skills: you can turn messy operational data into clear insights and next steps.Intermediate-to-advanced spreadsheet skills (lookups, INDEX/MATCH, pivot tables). No SQL required.Experience building or maintaining dashboards, trackers, or reporting cadences end to end.Excellent written and spoken English — you'll present to executives every week.High ownership and comfort with ambiguity: you keep work moving without heavy oversight.Naturally curious, resilient, and adaptable — you thrive in a fast-paced environment.Exceptional earlier-career candidates with strong AI fluency and stakeholder skills will also be considered.Nice to HaveExperience with Salesforce, Notion, or BI platformsBackground in e-commerce, logistics, or shippingHiring Process30-minute interview with Latin Remote WorkersShort practical take-home assessmentInterview with the hiring managerWe move fast — strong candidates can go from application to offer in under two weeks.

📌 Senior Success Operations Analyst (México)
🏢 Latin Remote Workers
📍 México