We’re Hiring: Bilingual Customer Service Agent (English / Spanish)

Are you passionate about helping people and delivering exceptional experiences? Join our growing team and become the voice that makes a difference for our customers—every single day.

About the Role

As a Bilingual Customer Service Agent, you will be the first point of contact for our customers, providing clear, friendly, and effective support in English and Spanish across multiple channels.

You’ll play a key role in building trust, resolving issues efficiently, and ensuring every customer interaction reflects our values of quality and care.

Key Responsibilities

- Assist customers via phone, email, chat, or social media in English and Spanish
- Resolve inquiries, complaints, and service requests with professionalism and empathy
- Accurately document interactions in our CRM system
- Collaborate with internal teams to ensure timely solutions
- Consistently meet or exceed customer satisfaction and performance metrics

What We’re Looking For

- Fluent spoken and written English and Spanish




- 1+ year of experience in customer service, call center, or support roles (preferred)
- Excellent communication and active listening skills
- Strong problem-solving ability and attention to detail
- Comfortable working with digital tools and customer management systems
- A positive, team-oriented attitude

What We Offer

- Competitive salary and performance-based incentives
- Paid training and continuous learning opportunities
- Career growth within a dynamic, international environment
- Supportive team culture that values diversity and inclusion
- Stable schedule and work-life balance

Ready to Apply?

If you’re bilingual, customer-focused, and ready to grow your career, we’d love to hear from you.

Apply now and become part of a team where your voice truly matters.

We are an equal opportunity employer and celebrate diversity at all levels of our organization.

Job Types: Full-time, Permanent

Pay: From $2,500.00 per week

Work Location: In person

📌 Agente Bilingüe (Centro)
🏢 GRUPO NMBS DBA Nimbus Mexico
📍 Centro