Fleet Success Manager — Vehicle Solutions Mexico City (CDMX) About the Role: The Vehicle Solutions team plays a critical role in driving growth across Mexico and Spanish-speaking LATAM by expanding and strengthening vehicle supply. As the Fleet Success Manager , you will own the bridge between fleet acquisition and long-term fleet productivity. You will design and execute the playbook that takes newly signed fleets from zero to full operational maturity.

What You Will Do: Own the end-to-end onboarding journey for newly activated fleet partners (0→1 maturity). Build, document, and continuously iterate the Fleet Onboarding Playbook using data-driven insights. Run structured experiments (A/B testing, cohort analysis) to accelerate time-to-productivity. Identify systemic blockers (product gaps,



process failures) and escalate data-backed solutions to leadership.

What We Are Looking For: ~4–6 years of experience in Customer Success, Growth Operations, or Commercial Operations (ideally Tech, Mobility, Logistics, or Marketplaces). ~ Proven track record of building or scaling a process/playbook from scratch. ~ Strong hard skills in cohort analysis, activation funnels, Excel/Sheets, and BI tools (Looker, Metabase, Tableau, or SQL). ~ Leadership experience managing direct reports or cross-functional teams. ~ Advanced/Fluent English proficiency (written and spoken).

📌 BDM - Sales (Ciudad de México)
🏢 Didi
📍 Ciudad de México