Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding.

We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and general teams.

Incedo

University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role Description





- 6-8 years of experience in IT Service Desk / End User Support
- Provide second-level support for complex technical issues and escalations
- Perform advanced troubleshooting for OS, application, network, and device issues
- Conduct root cause analysis and implement permanent fixes
- Manage user access, group policies, and advanced configurations in AD/IAM
- Handle escalated onboarding/offboarding and access-related issues
- Troubleshoot network issues (VPN, DNS, IP conflicts, connectivity issues)
- Support patching, software deployments, and system upgrades
- Work closely with L3 teams, vendors, and other IT functions for resolution
- Ensure SLA adherence and drive faster resolution of critical incidents
- Maintain and improve knowledge base, SOPs, and troubleshooting guides
- Support audit, compliance, and security requirements
- Monitor recurring issues and recommend process improvements/automation
- Strong understanding of O365, endpoint security, and enterprise IT tools
- Strong communication skills (spoken and written)

Technical SkillsNice-to-have skillsQualificationsCompany Value We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Career Opportunities: Support Engineer (49634) (México)
🏢 Incedo
📍 México