The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments- Identify process gaps requiring escalation, offering potential solutions- Assist with inventory management and workflow needs as dictated through risk priority and service level- Support a range of products and services- Analyze problems and formulate solutions through research and investigation- Navigate, test and execute moderately complex databases, spreadsheets, and systems- Ensure accurate and timely account handling- Assist in activities that help reduce organizational impact and/or loss**Qualifications**:- 1 year of relevant experience- Proficient computer and typing skills- Ability to adapt to new technology quickly and seamlessly- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work with others to complete assigned tasks**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:- Bachillerato concluido- **Manejo Excel Intermedio**.
- **Contabilidad Básica.
**- Análisis y captura de datos.
- Seguimiento y solución a aclaraciones.
- Manejo de controles- Experiência en cargos y abonos- Trabajo en Equipo.
- Analítico.
- Organizado.
- Resiliente- buen manejo de su estrés- enfocado a cumplimiento de metas- Iniciativa propia en la operación.
**EL OBJETIVO DE LA POSICIÓN ES**:- Realizar operaciones bancarias (abonos y cargos a cuentas de clientes).
- contabilizar en TEOS- Atención a clientes externos por servicios verificación de depósitos a nível nacional- Manejo de bases de datos, para el análisis y reporte de diferencias**EL HORARIO Y MODALIDAD DE LA POSICIÓN ES**:- Revolución ****- Residente- Lunes a viernes- 11:00 am - 8:00 pm- De acuerdo a la necesidad operativa se requiere laborar en fines de semana o días festivos.con PHE**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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