**Job Title**:Help Desk Specialist**Location**:Mérida, Yucatán, México**Work Arrangement**:On-siteWe are seeking a reliable **Help Desk Specialist** to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to join our fast-paced and growing team at **GuideOn Group of Mérida.
****Responsibilities**:- **Provide Levels I & II support and troubleshoot** hardware, software, and connectivity issues- **Configure and maintain** Windows, macOS, ChromeOS, Google Workspace, and Microsoft Azure/Entra AD- **Manage** user access, onboard/offboard employees, and resolve technical issues in Azure Entra- **Maintain**clear support documentation and resolve or escalate help desk tickets promptly- **Provide training** to staff and demonstrate strong communication skills in both English and Spanish- **Work closely**with IT and admin team, maintain asset registry,



and coordinate hardware and software procurement monthly**Qualifications**:- Fluent in English (speaking and writing)- Excellent problem-solving and communication skills- Ability to prioritize and manage multiple tasks effectively- Customer-focused attitude with a commitment to delivering high-quality support- Proactive mindset and can-do attitude- Availability to **work on-site** (this is not a remote position)**What We Can Offer**:- Grow with us — We love promoting from within!
- Early schedule = free afternoons — **6 AM to 3 PM, Monday to Friday**:- Starting salary of **$14,****** to $16,****** per month gross** (before taxes)- **All benefits by law** (IMSS, Infonavit, Aguinaldo, Prima Vacacional, etc.)Pay: $14,****** - $16,****** per monthApplication Question(s):- On a scale of 1 to 100, how would you rate your English proficiency?
Work Location: In person

📌 Help Desk Specialist (Mérida)
🏢 MTL OPERATIONS
📍 Mérida