**About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Our team is growing and we're looking for Customer Service Representatives to join us.
**Position Overview****Responsibilities**- Respond in a professional manner to customer concerns via ticketing-based software- Strong time management and prioritization skills- Excellent problem-solving and troubleshooting skills to determine proper issue resolution- Effective written communication skills- Attention to detail and dedication to the customer service experience- Ability to quickly learn and employ new and existing workflows as business needs evolve- Other tasks as necessary**Knowledge & Experience**- At least 1+ years of BPO experience preferably in customer service- Outstanding verbal and written communication in business terms with external customers- Capability to maintain the highest confidentiality around company proprietary information- Enjoyment of working with and communicating with people and solving problems- Ability to multitask and prioritize while remaining calm and pleasant- Solid problem-solving skills- Strong organizational skills- Quick thinkers & able to adapt- Courteous with customers- Customer Service experience

📌 Customer Service Representative (Guadalajara)
🏢 Helpware
📍 Guadalajara