**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Chihuahua, Chihuahua**:**Job Summary**:We are seeking a professional and energetic **Employee Resource Team Agent**to join our team.This role acts as the first point of contact for client employees, handling a wide range of inquiries related to payroll, benefits, HR systems, and more.Youll be responsible for resolving issues or directing them to the appropriate team member, ensuring a smooth and supportive experience for every employee.
**Key Responsibilities**:** Employee Helpline Support**:- Receive and screen confidential calls- Triage inquiries to supervisors, account managers, or HR- Route documents (e.g., workers comp forms, LOA, PTO, paystubs,



benefits)- Assist with login issues and password resets**HR Operations Support**:- Participate in departmental projects and track progress- Complete verbal employment verifications- Provide support on complex assignments as needed**Required Qualifications**:** Experience**:- Minimum 1 year in customer service (CSR) roles**Hard Skills**:- Familiarity with CRM systems- Accurate recordkeeping and documentation- Basic understanding of payroll, benefits, and HR processes**Soft Skills**:- Clear and professional communication- Compassion and empathy in client interactions- Strong problem-solving and troubleshooting abilities- Time management and ability to handle high call volumes- Team collaboration and autonomy**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Medio**Función departamental**:Recursos humanos**Industria**:Recursos Humanos**Habilidades**:- Inglés- CSR

📌 Employee Resource Team Agent (Chihuahua)
🏢 BACK OFFICE DE CHIHUAHUA
📍 Chihuahua