Client Success Manager

Firehorse Media | Remote

Full-Time | $2,800 USD/month

About Firehorse Media

Firehorse Media helps entrepreneurs, business owners, and personal brands become the name Google and AI platforms recommend.

Through placements on high-authority media outlets, we help our clients build trust, increase visibility, strengthen their online reputation, and position themselves as the obvious choice in their industry.

Our services are designed to influence the platforms that matter most—including Google, ChatGPT, Gemini, Perplexity, social media platforms, and other AI-powered search tools—so that when potential customers research our clients, they find credible third-party validation instead of just marketing claims.

At Firehorse Media, we believe authority wins. When people search your name, your company, or your expertise, what they find determines whether they trust you, contact you, or buy from you. Our mission is to ensure our clients stand out as the trusted choice.

The Opportunity

We’re looking for a highly organized, proactive Client Success Manager to own the client experience after a deal closes.

Once a client signs, you will become one of their main points of contact and help guide them through the publishing process from onboarding through completion.

You’ll coordinate directly with our PR publishing partners, track every article and placement, keep clients updated, resolve issues quickly, and make sure nothing falls through the cracks.

This role is idóneo for someone who takes ownership naturally, communicates proactively, and gets satisfaction from keeping clients happy while making sure every deliverable is completed properly and on time.

Key Responsibilities

Client Success

- Lead or support new-client onboarding and clearly explain next steps.
- Build strong relationships with clients from the beginning of the engagement.
- Keep clients proactively informed throughout the publishing process.
- Respond quickly and professionally to questions, concerns, and requests.
- Manage expectations around timelines, deliverables, and publishing requirements.
- Identify potential client issues early and resolve them before they escalate.
- Ensure every client feels supported, informed, and confident throughout the engagement.

Publishing & Partner Coordination




- Coordinate directly with PR partners and publishers to move client articles through the publishing process.
- Track every article and media placement from submission through publication.
- Follow up consistently with publishing partners to ensure deadlines are met.
- Confirm that placements are actually published and that all agreed deliverables are completed.
- Escalate delays, missing deliverables, or communication issues immediately.
- Maintain clear visibility into the status of every active client project.

Operations & Organization
- Maintain accurate client records, timelines, notes, and next steps.
- Keep internal tracking systems and CRM records organized and up to date.
- Manage multiple clients, publishing partners, deadlines, and deliverables at the same time.
- Coordinate with sales and leadership to create a smooth transition from close to delivery.
- Help improve client-success systems, communication, reporting, and operating processes.
- Identify recurring issues and recommend ways to improve the overall customer experience.

What Success Looks Like
- Clients always know what is happening and what comes next.
- Publishing delays and missing deliverables are identified early rather than discovered weeks later.
- Every article and placement is actively tracked through completion.
- Clients do not need to chase Firehorse Media for updates.
- Problems are handled proactively and professionally.
- Publishing partners are consistently followed up with and held accountable.
- Client satisfaction, retention, referrals, and repeat business improve over time.
- Leadership has clear visibility into every active client and deliverable.

What We’re Looking For
- Previous experience in Client Success, Account Management, Customer Success, Project Coordination, Operations, Customer Service, or a similar client-facing role.
- Excellent spoken and written English.
- Strong client communication and relationship-building skills.
- Exceptional organization and attention to detail.




- Strong follow-up habits and personal accountability.
- Ability to manage multiple clients, deadlines, and external partners simultaneously.
- Comfortable addressing problems directly and escalating issues when necessary.
- Strong judgment and ability to prioritize.
- Calm, professional, and solution-oriented under pressure.
- Comfortable using CRM, project-management, and communication tools.
- Reliable internet connection and quiet remote-work environment.

Experience working with U.S.-based clients or businesses is highly preferred.

Nice to Have

- Experience in PR, media, publishing, marketing, or agency environments.
- Experience coordinating external vendors or partners.
- Experience managing client onboarding and post-sale relationships.
- Experience with project management or deadline-driven service delivery.
- Familiarity with CRM systems and project-management tools.
- Experience improving customer-success processes or operating systems.
- Compensation

$2,800 USD per month This is a full-time remote role with the opportunity to grow into a broader Client Success, Account Management, or Operations leadership position as Firehorse Media continues to scale.

Culture Fit (Non-Negotiable)

We’re builders who believe great companies are built by people who take ownership.

You

Take responsibility for outcomes rather than waiting for someone else to notice a problem.

Communicate proactively.

Are highly organized and accountable.

Care deeply about the customer experience.

Follow through on commitments.

Stay calm and solutions-focused when things go wrong.

Think critically and bring ideas for improving systems.

Thrive in a fast-moving entrepreneurial environment.

Take pride in making sure nothing falls through the cracks.

Know your “why.”

Why Join Firehorse Media

You’ll be joining at an important stage of growth and will have the opportunity to help shape how Firehorse Media manages clients after the sale.

You’ll work directly with leadership, take real ownership of the customer experience, and help build the systems that ensure every client receives the level of communication, follow-through, and service they should expect.

If you’re highly organized, proactive, client-focused, and take pride in owning outcomes from start to finish, we’d love to hear from you.

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