21 ago
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Connectingology
|
Xico
21 ago
Connectingology
Xico
DescriptionAs a leading integral food and hospitality company, we offer diverse culinary experiences and services.With the largest catering network in the aviation industry.We are looking for a Service Desk Agent to provide first-level technical support in a 24/7/365 environment.You will be the first point of contact to resolve incidents, accurately log tickets, and escalate issues when necessary.
**Main Responsibilities**:Log and update incidents in the management system.Escalate complex cases to the appropriate teams.Ensure user satisfaction through proactive updates.Contribute to the knowledge base and document procedures.
**Requirements**:Minimum 1 years' information technology experience supporting inbound customer requests;Minimum 1 years of experience in a fast-paced help desk or customer service environment;Excellent listening, questioning, and customer service skills;1 years
📌 It Service Desk Agent (Xico)
🏢 Connectingology
📍 Xico