#Administrativo10About our companyConfie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide.In ****, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent.Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states.Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people.We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.Job Responsibilities:- Maintain network SLA standards while troubleshooting day-to-day tickets, while pro-actively monitoring and responding to prevent network related issues.
- Configuration of Cisco device (Routers, Switches, ASA) from scratch, perform tests and deployment of network presented.
- Responsible to oversee, create and maintain comprehensive documentation for all implemented network systems and update for each system change.
- Responsible to plan, manage, and execute after hour network maintenance with mínimal or no impact to company operations.
- Responsible for managing outsourced network support vendors.




- Responsible to manage and deliver multiple projects within expected due dates, ensuring to keep all parties involve informed of progress /obstacle- Evaluate, recommend, plan, and implement new technologies and proceduresRequirementsExperience:- 3+ years of hands-on experience in network deployment, managing/maintaining and troubleshooting networking protocols and technologies such as: Wide Area Networks, Local Area Networks, MPLS, DMVPN and SDWAN technology, Cisco Routing&Switching; and other protocols such as BGP, EIGRP, TCP/IP, SMTP, HSRP etc. security appliances, wireless technology, Data Center experiences and other related technologies, or equivalent combination of education and experience.
- Experience with IP addressing, VLSM and IP routing protocols (EIGRP, BGP)- Experience with Cisco technologies (Catalyst, ASR, Cisco ASA, Cisco AnyConnect)- Experience with support tools such as industry standard network monitoring systems (SolarWinds, Auvik, syslog servers)- Problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusion to respond to common and complex inquiries.
- Specialized knowledge: Cissco Certified Preferred (CCNA)- English Level: Advanced**Benefits**:- Competitive weekly salary- Legal benefits- Christmas bonus- Savings fund- Profit sharing (PTU)- Vacation days- Vacation premium- Extra paid days off- Private medical insurance and preventative care- Friendly work environment- Financing and discounts at local restaurants and coffee shops- Growth opportunitiesWork Location: Remote

📌 Network Support Analyst (México)
🏢 Confíe Tijuana
📍 México