SchedulerLocation: Mérida, Mexico - Sede MayabCalle 62 esquina *****************, Parque Santa Ana, Mérida, Yuc, *****Employment Type: Freelance ContractSchedule: 7:00 AM - 7:00 PMWork Pattern: 4 working days and 3 days offTraining: 2 weeks (Monday to Friday, 8:00 AM - 5:00 PM PST)English Level: Advanced (C**************)Education: High School DiplomaRole OverviewSolvo Integral is seeking Schedulers who are highly adaptable, empathetic, and able to act with urgency in a fast-paced operational environment.Key ResponsibilitiesReview caregiver availability and preferred schedules using Point-of-Care scheduling softwareIdentify open client shifts and strategically match and fill them based on client needs and caregiver preferencesAnalyze schedules to optimize caregiver utilization and ensure maximum coverage and continuity of careAct as a liaison between caregivers, clients, and internal teams to ensure a seamless experienceCommunicate schedule changes, incidents, or client concerns promptly and in real timeProvide ongoing feedback on caregiver performance, attendance, and client satisfactionEnsure all documentation and communication are accurate, detailed,



and completed on timeHandle inbound calls as needed to support the customer service team**Requirements**:Advanced English (C1 level / **********)Experience in Customer Service or BPO environmentsAbility to work in high-volume, fast-paced environmentsStrong problem-solving and decision-making skillsExcellent communication skillsEmpathy, resilience, and customer-oriented mindsetWhat We're Looking ForWe are looking for individuals who can:Adapt quickly to changeMaintain urgency and efficiency under pressureManage multiple priorities simultaneouslyDeliver a positive experience for both clients and caregivers**Benefits**:Performance-based bonuses and incentivesStructured schedule (4 days on / 3 days off)Paid trainingDynamic and growth-oriented work environment#Staff26MX#Financial26MX#Schedulers26MXPregunta(s) de postulación:- Tiene 1 año de experiência en Customer Service Bilingue via llamadas?
- Cuanto es su aspiración Salarial?
Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

📌 Agente Telefónico Bilingüe (Mérida)
🏢 Solvo Global
📍 Mérida