**Join a growing international fertility clinic and make a real impact in patients' lives.
**We're looking for a bilingual Customer Care Representative to support patient communication, provide follow-up, and guide patients through their process with clarity and empathy.You will be the first point of contact, ensuring a smooth, supportive, and professional experience for every patient.
**Key Responsibilities**- Handle inbound and outbound calls (English/Spanish)- Follow up with new leads, active patients, and social media inquiries- Guide patients through next steps and support appointment scheduling- Re-engage and reschedule missed appointments (no-shows)- Provide clear information about fertility services and processes- Document interactions in CRM/EMR systems- Provide guidance to patients on administrative and billing processes, including support with payments, follow-up on outstanding balances,



and accurate documentation in EMR and billing systems- Coordinate with medical and administrative teams- Support additional operational tasks as needed in a collaborative team environment**Requirements**:- Fully bilingual: English & Spanish- Experience in customer service, call center, or patient coordination- Strong communication and follow-up skills- Organized, detail-oriented, and proactive- Familiarity with Salesforce, EMR, or Slack- Experience working with U.S.based patients- Experience in healthcare, fertility, or medical call centers is a strong plus**What We Offer**- Net salary: $11,000 MXN biweekly (paid on the 15th and last day of the month)- Law benefits + paid training- Monday to Friday schedule (9:00 am - 6:00 pm)- Career growth in an international healthcare company- Collaborative and professional work environmentTipo de puesto: Tiempo completoSueldo: $22,****** al mesLugar de trabajo: Empleo presencial

📌 Customer Care Representative Bilingüe (Inglés/Español) (Tijuana)
🏢 Servicios Telefónicos de Fertilidadde CV
📍 Tijuana