Work Arrangement: 100% onsite at the assigned manufacturing facility.Contract: 12-month project-based assignment.Daily ResponsibilitiesPC / Mac Support and LifecyclePC lifecycle activities primarily supporting shop floor and engineering users, including:PC/Mac builds and transfers for new deploymentsHardware break/fix assistancePost imaging setup, including installation of local site applications and device configuration for end user readinessEnd user data transfer support during PC/Mac refresh or replacementClient connectivity and configuration support (network, printing, scanning)Software SupportResources may be requested to perform:Operating system troubleshooting and reloading of core images (including data transfer when required)Support for GE Vernova standard images and approved software (e.g., Windows OS, macOS, Microsoft Office, GE Vernova core applications)Support for local site, manufacturing, and engineering applicationsDesktop configuration, software installation/removal, driver updates, and virus remediationTelephony and Mobile Device SupportIdentify and resolve end user connectivity issues, including those resulting from IMAC activitiesProvide basic mobile device support (e.g., GE Vernova application installation and basic troubleshooting)Identify and resolve telephony service delivery issues (configuration and hardware), coordinating with third party providers and GE Vernova staff as approvedPrinter SupportAssist with basic printer troubleshooting as directed by GE Vernova, including paper jams, toner replacement, and basic configurationCoordinate with GE Vernova Facilities and managed print service providersConference Room SupportAssist GE Vernova Facilities and external vendors with conference room maintenance, including PCs, phones, and audio visual equipmentOperational Technology (OT) SupportAssist with manufacturing technology equipment,



including but not limited to:PCs connected to manufacturing equipmentThin clientsLegacy operating systemsBarcode readers and label/barcode printersNetwork Physical LAN SupportProvide "hands and eyes" support for physical tasks (e.g., reboots, physical swaps, software upgrades) under GE Vernova guidanceNon Business Hours support will be scheduled by mutual agreementPerform basic cabling tasks, including patching and cable managementPhysical Server / NAS SupportProvide "hands and eyes" support for servers and NAS during Standard Business HoursNon Business Hours support will be scheduled by mutual agreementSite Disaster Preparation and RecoveryAssist sites with IT infrastructure preparation for natural disasters, including data backup and equipment shutdown in accordance with GE Vernova policiesBasic Trouble shooting (camera not working, reader offline)Checking power/network connectivityCoordinate with security vendors or IT teamsAct as "hands and feet" onsite-not deep technical troubleshooting or engineeringServer SupportAssist with server installation, configuration, and maintenanceAssist with backup, recovery, and security proceduresSupport resolution of server hardware and application issuesDetect, diagnose, and report application‐related problemsInstall software releases, system upgrades, and patchesNetwork and Network Management SupportPerform approved network administration tasks (planned or emergency)Assist with network installation, configuration, and maintenanceSupport resolution of network hardware and performance issuesProject ManagementFacilitate change‐management processes with GE VernovaEvaluate technologies and tools and provide recommendations aligned with GE Vernova standardsEstablish and document standards and procedures for management reviewMaintain data, software, hardware security, and emergency proceduresRequirements2+ years of experience providing onsite IT support,



Desktop Support, or Deskside Support in a corporate or manufacturing environment.Experience supporting Windows ***** and/or macOS operating systems.Strong troubleshooting skills for hardware, software, and peripheral devices.Experience with PC deployment, imaging, refresh, migration, and IMAC (Install, Move, Add, and Change) activities.Experience supporting Microsoft Office and other standard business applications.Knowledge of Active Directory for basic user account administration (password resets, account unlocks, group membership, etc.).
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/Wi‐Fi connectivity, and network troubleshooting.Experience supporting printers, scanners, barcode readers, and other peripheral devices.Ability to troubleshoot mobile devices and basic telephony issues.Basic knowledge of Windows Server environments, NAS, and server hardware support is preferred.Experience providing "Hands & Eyes" support for network and server teams is a plus.Experience supporting manufacturing or operational technology (OT) environments is highly preferred.Familiarity with ticketing systems such as ServiceNow or similar ITSM platforms.Excellent customer service, communication, and problem-solving skills.Ability to prioritize multiple tasks and work independently in a fast‐paced environment.Ability to lift and move IT equipment as needed.Willingness to work 100% onsite in a manufacturing environment.Preferred QualificationsExperience supporting manufacturing floor devices, such as thin clients, industrial PCs, barcode scanners, and label printers.CompTIA A+, Network+, or Microsoft certifications are a plus.Experience with conference room technology and audiovisual equipment.Experience participating in IT infrastructure projects, hardware refreshes, or office moves.We offerMajor Medical Expense PlanLife insuranceSaving fund: 10% of your base salaryChristmas bonus averaging 30 days' pay for every yearGrocery & Restaurant vouchers#J-*****-Ljbffr

📌 It Support Technician Ii (Manufacturing) On Site (Ciudad Apodaca)
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