Position
Infrastructure Support Junior
Location
Xalapa, Veracruz
Work Model
On-Site
Key Responsibilities
Assist in the deployment and support of IT hardware and software, including PCs/laptops, printers, and mobile devices.
Monitor ticket queries and resolve basic issues; escape more complex tickets to senior team members or vendors as needed.
Support installation and basic maintenance of servers and storage systems under supervision.
Follow established security procedures, including updates, antivirus, and access controls.
Perform routine system administration tasks such as user account setup, password resets, and maintain inventory records.
Monitor system alerts and report performance or availability issues to the team.
Assist in troubleshooting recurring hardware and software issues and document solutions.
Help maintain inventory of IT assets and supplies.
Support data backup processes and verify successful completion.
Provide basic user support and guidance on IT tools and best practices.
Participate in team meetings and assist with process improvement initiatives.
Requirements
Knowledge of IT infrastructure including computer and printer troubleshooting and deployment.
Microsoft Windows (client) and basic understanding of Active Directory.
Basic networking concepts (TCP/IP, LAN).
Familiarity with internet connectivity and security concepts (VPN, antivirus).
Exposure to virtualization or remote access tools (e.g., Citrix) is a plus. Familiarity with manufacturing environment.
Knowledge of M365 administration, including Office suite, Exchange, Teams, SharePoint, and entra ID.
We are offering
Pay rate: $18K - $28K MXN Gross Monthly
100% Payroll
Direct Hiring
Law Benefits
Enhanced Employee Benefits
Relocation Bonus
Contact Details
[email protected]
This is a high-visibility opportunity where your expertise will directly impact on our customer’s engineering user experiences.
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