Excellent customer service

Kiewit Mexico is a company dedicated to providing engineering, procurement, and construction management services. Kiewit Mexico is a subsidiary of one of the largest and most respected engineering and construction organizations in North America. Kiewit Mexico offers construction management and engineering services in a variety of markets, including energy, oil, gas, chemicals, terminals, marine works, and mining.

Kiewit Mexico is seeking an experienced IT Support Specialist to join our team. The primary responsibility is to provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site subcontractors (where/when applicable). This position supports and assists with implementing Kiewit Technology Group policies and procedures.

Responsibilities

Install, configure, troubleshoot, and maintain IT systems and equipment in the field

Provide support to end-users and assist with technical issues

Perform repairs of software components

Administer user accounts, passwords, and permissions for various systems





Monitor and maintain network systems for optimal performance and uptime

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field

3+ years of experience in IT support or related field -

Experience with Microsoft Windows operating systems and Microsoft Office applications

Familiarity with LAN/WAN networking protocols and hardware

Experience with ticketing system - ServiceNow (desirable)

Knowledge of audiovisual technology in video conference rooms (desirable)

Excellent customer service

Oral and written communication in English and Spanish

Benefits

Vacation days, Christmas bonus, and vacation bonus above the law standard

Savings fund

Food vouchers

Social security

Health Care Plan (Medical, Dental & Vision)

Life Insurance

Paid Time Off (Vacation & Public Holidays)

Training & development

Wellness Resources (Medical appointments at a preferential price and discounts in drugstores and stores)

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📌 IT Support Specialist (Santiago Mexquititlán Barrio 1ro.)
🏢 Kiewit
📍 Santiago Mexquititlán Barrio 1ro.