Job Description We are seeking an experienced Service Transition Manager responsible for managing end-to-end service transitions, ensuring seamless transfer of processes, people, and technology while maintaining service quality, timelines, and budgets.
Key Responsibilities Lead end-to-end transition projects (planning, execution, stabilization)
Define project scope, milestones, deliverables, risks, and contingency plans
Ensure delivery aligned with time, cost, and quality objectives
Manage transition financials, budgeting, and forecasting
Collaborate with clients, stakeholders, and internal teams for smooth execution
Support bid processes (RFPs), solution design, and transition planning
Drive knowledge transfer, training, and process documentation
Ensure Day 1 readiness and productivity post transition
Track SLAs and proactively resolve issues
Identify risks and implement mitigation strategies
Drive continuous improvement and process optimization
Maintain strong stakeholder communication and reporting
Support transformation initiatives and implementation plans
Required Skills (Must Have) Transition Management
Project Management
Migration / Process Transition Experience
Delivery Setup & Facility Setup
Stakeholder Management
Strong communication and executive presence




Team Management
Preferred Skills (Good To Have) PMP / PRINCE2 Certification
Lean Six Sigma (Green Belt)
Qualifications Bachelor's Degree (mandatory)
Relevant certifications are desirable but not mandatory
Experience Required 4-5 years of experience in Transition Management
Experience handling 3rd party / client transitions (non-captive)
Exposure to BPO / Shared Services environments
Experience in RFPs, bids, and solution design
Strong understanding of transition methodologies, risks, and delivery models
Experience in transformation initiatives and process improvement
Key Competencies Strong project management skills
Excellent stakeholder management
Problem-solving and decision-making ability
Analytical mindset
Ability to manage multiple projects
Strong communication and presentation skills
Job Description - Grade Specific Transition Lead Start by shadowing and support a senior resource. Move across as stream lead for individual streams in different areas across several consecutive Transition projects, to gain exposure. Eventually lead a stream in a medium Transition project or manages a small project less than 10 FTEs.

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📌 Transition Manager (Centro-Norte)
🏢 Capgemini
📍 Centro-Norte