Description
Customer Support Specialist
Location: Vancouver / Calgary / Colombia / Mexico (Remote)
Position Type: Full-Time
Vacancy Status: This posting is for an existing vacancy.
About Us
Voices is the trusted voice partner for brands, tech and voice talent. Voices helps scale real voice solutions, across traditional voiceover, Voice AI, and ethically sourced voice data. For more than two decades, the biggest and most beloved brands have trusted Voices to find their voices and bring their projects to life.
Why join us? We’re on a mission to shape the future of voice, and we’re building a team that’s curious, collaborative, and passionate about making great ideas heard.
About the Role
As a Customer Support Specialist within our Delivery & Operations department, you will be on the front lines providing a stellar, high-touch experience to our diverse community, from Voice Over Talent to Enterprise clients.
This role is unique because it blends proactive customer problem-solving with platform integrity; you'll not only resolve inquiries but also act as a platform guardian by reviewing jobs and investigating suspicious activity to ensure trust and safety. Working in a fast-paced environment, you'll leverage tools like Salesforce, Slack, and AI-powered support tech to tag cases, log bugs, and provide front-line insights that shape our product. You will report directly to the Manager, Customer Support.
Responsibilities
In this role, you’ll take ownership of the following key areas:
- Triage and Resolve: Prioritize and answer urgent cases, calls, and emails across multiple channels. Solve immediate customer challenges while proactively heading off future problems.
- Trust and Safety: Review jobs and packages to ensure legitimate postings are approved. Investigate suspicious users and execute steps to remove fraudulent accounts from the platform.
- Data and Insights: Tag 100% of your assigned cases with accurate dispositions, types, and sentiment to provide data-driv
📌 Customer Support Specialist (México)
🏢 Voices
📍 México