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Who We Are:
We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
The Role:
We are hiring an HR Generalist for our Querétaro location. This role is a key administrative and strategic partner, responsible for managing the full employee lifecycle, from recruiting to terminations. You will be instrumental in ensuring the company adheres to Mexican Labor Law and IMSS regulations , as well as managing payroll data, HR reports, and internal communications. The ideal candidate is a proactive, organized, and professional team player with a strong grasp of labor law and the ability to partner with management to drive company culture and initiatives.
What You’ll Do:
Compliance & Administration: Act as the primary point of contact for HR administration, ensuring compliance with Mexican Labor Law (LFA) and IMSS regulations. You'll manage internal processes, policies, and procedures, while also handling administrative tasks like purchasing, permits, and payroll data entry.
Talent Management: Oversee the complete employee lifecycle, including recruiting, new hire onboarding, training, and terminations. You will also be the main contact for employee relations, benefits administration, and compensation.
Strategic & Cultural Support: Partner with the management team on strategic initiatives, attend management meetings, and provide legal advice to support key decisions. You'll be instrumental in developing and promoting our company culture through events, employee roundtables, and effective internal communication.
Reporting & Analytics:



Utilize HRIS and data to prepare and analyze reports, providing valuable insights to leadership to inform departmental and organizational development.
What You’ve Done:
Experience: 2+ years proven experience in an HR Generalist role with a strong understanding of core HR functions.
Legal Expertise: Deep knowledge of Mexican Labor Law is essential to advise management and ensure compliance.
Technical Skills: Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with HRIS are required.
Communication: Excellent interpersonal, written, and verbal communication skills to effectively engage with all levels of the organization.
Adaptability: A demonstrated ability to manage change and work a versátil schedule to meet business needs
Experience working in a call center agency, or outsourced customer service environment.
Familiarity with e-commerce customer engagement best practices.
Bilingual (English/Spanish) preferred for supporting diverse teams.
Pay range and compensation package
Pay up to $25,000 - $28,000 MXN (before taxes).
Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
Comprehensive life and medical insurance.
Growth opportunities as we continue to expand
Seniority level Seniority level Associate
Employment type Employment type Full-time
Job function Job function Administrative
Industries Administrative and Support Services
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📌 Human Resources Generalist (Santiago Mexquititlán Barrio 1ro.)
🏢 Cart.com
📍 Santiago Mexquititlán Barrio 1ro.