Customer Satisfaction/Quality Metrics Analyst Join to apply for the Customer Satisfaction/Quality Metrics Analyst role at Aptiv
Overview Customer Satisfaction/Quality Metrics Analyst – Aptiv
Responsibilities Create user-friendly reporting tools and scorecards for users and for quality leadership review and action
Formulate, format, publish, and analyze integral quality metrics the 1st week of every month
Pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reports
Provide timely charts and summaries based on the data results, noting key messages to upper management about trends or significant aspects
Act as an administrator for the QSYS CCM complaint management cross-divisional system used globally in Aptiv
Train users on deployed tools and maintain system documentation
Answer user questions in team calls, chats, and one-on-one as required
Provide Customer Quality Engineers with returned material authorization numbers for tracking of returned inventory
Post data for analysis in Qlik Cloud applications, and work with IT on any new visualizations required




Engage in Customer First and Voice of the Customer scorecard reviews to manage SharePoint postings
Learn and continually improve the existing data summaries and tools as business requirements and organizational structures change, or opportunities are recognized
Requirements Bachelor's degree in Business, Information Systems, and/or Engineering
1-3 years of experience in a similar position
Proficient English
Customer service oriented
Ability to communicate globally – contacts daily with Europe, Asia, and North America
Demonstrated proficiency using Microsoft (Excel, SharePoint, Access, PowerPoint)
Experience with SAP & databases is preferred
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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📌 Customer Satisfaction/Quality Metrics Analyst (Ejido de la Finca)
🏢 Aptiv
📍 Ejido de la Finca