Sync Tech is seeking an Application Support Analyst for its Belgian client, a integral leader in digitized supply chain planning. This company provides solutions to help businesses tackle complex planning challenges with efficiency and sustainability. Their software integrates advanced intelligence for rapid, informed decision-making across supply networks, serving industries like consumer goods, life sciences, chemicals, and packaging. In this role, you will primarily support US-based clients and collaborate closely with US teams to deliver exceptional solutions.
Main Responsibilities: Provide solutions for challenging customer problems
Take ownership of assigned tickets
Communicate implemented solutions to customers
Find optimal solutions using technical knowledge
Maintain strong internal network to resolve customer issues
Manage ticket priorities and workload
Requirements: Master's degree with solid IT background (or similar by experience)
2+ years of software/application support experience
Excellent English communication skills




Problem-solving attitude with out-of-the-box thinking
Strong analytical mindset
Team player with friendly communication skills
Multi-tasking ability and stress resistance
Structured work approach
Bonus: Knowledge of Portuguese
Bonus: Supply chain or production planning experience
Bonus: Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.
Compensation & Benefits: This position offers a competitive salary package, including a base salary, individual bonuses, travel allowance, and other benefits. It also provides teleworking and flexible hours, lifelong learning opportunities, a career development track, a multicultural work environment, and room for initiative and creativity.
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries Business Consulting and Services

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📌 Support application Analyst (Nezahualcóyotl)
🏢 Sync Solutions MX
📍 Nezahualcóyotl