Supervisor, Talent Management Central – Mexico City
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, the firm combines deep industry knowledge with expertise in strategy, operations, risk management and organizational transformation. Our clients are CEOs and executive teams of the top General 1,000 companies.
Our thought‑leadership is evident in books, white papers, research reports and business‑press articles.
For more details, visit www.oliverwyman.com .

Job Overview
We are looking for a Supervisor to lead the Talent Management Central (TMC) Coordinators based in Mexico City. This is a hybrid role that requires presence in the office 2 days per week, with no option for remote work.

Key Responsibilities

Day‑to‑day management of the Talent Coordinators (TCs) in Mexico City

Ensure uptime of the TMC while managing TC workloads

Continuous process improvement in coordination with the Talent Management team

Workflow assignment and coordination for the TCs

Interaction and alignment with the TMC location in Warsaw

Provide hands‑on training to TCs on OW systems so they become experts

Capacity and load management of the TC team, including hiring and performance management

Flawless execution of key talent‑management processes

Management and tracking of SLAs (including redefining them as needed)

Proactive process improvement and enhancements

Accurate and timely report production

Support for the Talent Management team across the Americas and globally, participating in meetings and feedback sessions

Occasional surge support or execution of complex use cases as required

Assist in the execution of administrative tasks and processes related to staffing, performance management and consultant talent programs (e.g., FlexOW)

Provide analytics and reporting support for Talent Managers

Staffing





Support TM teams to ensure timely and accurate updates to the staffing system (Certinia)

Create Resource Requests for upcoming projects

Check end dates/ extensions and review writers for assignments with upcoming end dates

Attend staffing meetings

Generate and disseminate regular and ad‑hoc reports

Consultant Performance Management

Support execution of the year‑round performance management process for consultants by providing PMO support (key process steps, TM checklist, communication templates, etc.)

Generate basic reporting on process compliance

Act as system owner for the firm’s proprietary performance‑management systems for consultants and carry out system testing when required

Manage the creation and distribution of system folders for annual Career Review process

Work with Talent Managers to ensure project review requests are generated accurately and timely

Support Talent Managers in chasing overdue project reviews

Maintain accurate records on project review completion status and provide regular reports

Support Talent Managers where needed

Administration of Talent Programs (e.g., FlexOW)

Help manage colleague programs such as the annual MBA sponsorship process, Non‑Profit Fellowship, and Golden Passport / Mobility program

Maintain the intranet page on FlexOW options

Ad Hoc Tasks and Reporting

Ad‑hoc analysis and reports as required by Talent Management

Coordinate updates for TM‑related fields in our system of records

Note that significant vacation periods are typically not possible during May, June, September and October due to critical work





Experience Required

BA/BS and a minimum of 4 years’ experience in performance/talent management or HR administration

People‑management experience

Process‑management experience

Proficiency with data analysis and reporting; experience with a resource‑management system is highly desirable

Excellent written and verbal communication skills in English

Technical Skills

Strong Microsoft Excel (analytical) skills

Working knowledge of Microsoft Word and PowerPoint

Basic understanding of systems and an aptitude for learning new medium‑complexity systems

Skills and Attributes

Very high attention to detail and accuracy

Positive, proactive and continuously seeks ways to improve processes

Self‑motivated, comfortable working as part of a global team, taking full ownership of work with flexibility to prioritize as needed

Ability to organize, prioritize and manage own day and that of the team to meet deadlines

Strong collaborator in a multicultural environment

EEO Statement and Diversity Commitment
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are committed to hybrid work, with the flexibility of working remotely and the benefits of in‑office collaboration. All colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week for full‑team presence.

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📌 Oliver Wyman - Supervisor, Talent Management Central - Mexico City (Ciudad de México)
🏢 Oliver Wyman
📍 Ciudad de México