Client Profile: A diversified organization operating across transportation, urban development, retail, and lifestyle services, focused on delivering safe, reliable, and high-quality experiences. The organization emphasizes sustainability, innovation, and long-term value creation for the communities it serves.
Position: Shipping Customer Support
Industry: Japanese Shipping and Cargo Firm
Work Location: Biñan Laguna
Work Schedule: Fixed Day shift (8am to 5pm only)
Work Setup: Onsite
Salary Range: Php 18,000 - Php 25,000
Benefits
Leave Credits
Company Christmas gift
Company sponsored events
Free parking
Opportunities for promotion
Promotion to permanent employee
HMO
Government Mandated Benefits
13th month pay
Job Requirements
Bachelor's Degree holder of any course, open to undergraduate.
With or without experience are encouraged to apply.
Willing to undergo training.
Willing to work using emails and calls with customers.
Amendable to work onsite.
Amendable to attend face to face interview.
Job Responsibilities
Act as the primary customer contact for shipping-related inquiries.
Provide order status updates, delivery confirmations, and shipment tracking information.
Arrange and coordinate domestic and international shipments with carriers and freight forwarders.
Prepare and verify shipping documents such as invoices, packing lists, bills of lading, and customs paperwork.
Monitor shipment schedules and track deliveries to ensure on-time arrival.
Resolve shipping issues, delays, damages, or discrepancies with carriers.
Recruitment Process (Face to Face)
Initial Interview