Overview
The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

Position: Customer Care Operations Lead

Industry: Logistic Company

Location: Binan, Laguna

Schedule: Monday to Friday

Salary: Php 25,000 – Php 35,000

Work Setup: On site

Benefits

HMO

Government benefits

13th Month Pay

Sick Leave

Qualifications

Bachelor’s degree holder

At least 3-5 years of experience as Customer Support Supervisor

Amenable to work in Technopark, Binan Laguna

Can attend face-to-face interview

Can start as soon as possible

Responsibilities

Manages daily back-office customer service operations,



addressing client inquiries through email and phone

Ensures responses to customer requests are timely, accurate, and professional

Provides coaching, training, and support to customer service staff to enhance performance and service quality

Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance

Serves as the main point of contact for escalated back-office customer issues

Recruitment

Initial Interview

Final Interview

Job Offer

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