Long Description

Principal Accountabilities In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to: Under limited supervision:

- Provide specialized pre-post technical assistance and support for MPS and assist sales and marketing departments

- Collaborate with sales department to develop and generate demand for new business by executing diverse strategies that contribute to reaching quota

- Support sales department with visits and presentations to end users

- Perform pre-installation demonstrations of equipment when required

- Support other countries in the region when required

- Support the service and support department in pre and post sales if applicable

- Participate in internal and external training of applicable products

- Serve as technical lead in addressing channel and end-users’ technical issues, including those related to compatibility and integration

- Design and demonstrate proof-of-concept solutions based on established requirements





- Respond to customers, distributors, wholesalers, or subsidiaries regarding medium to high level queries

- Conduct installation courses, fault diagnosis, and first-level assistance

- Report irregularities found in the operation of products that are not stated in technical notes or in respective manuals followed by the disassembly, calibration, and test of products

- Conduct team demonstrations, installations, and review of equipment

Main Requirements

- 5+ years of experience in pre-sales, solution consulting, or technical support within the Managed Print Services (MPS) industry.

- Strong negotiation skills and customer orientation.

- Experience leading customer Proofs of Concept (PoCs) to validate solution performance and business value.

- Intermediate English (Preferred)

- Completion of an undergraduate program

Travel

National Travel - Up to 50%

📌 Pre-Sales Specialist MPS (Ciudad de México)
🏢 Epson America
📍 Ciudad de México