We run two connected businesses in Ensenada: a spa (Ensenada Massage) serving cruise passengers and local clients, and a private tour/transportation company (Baja Tours and Transport) that runs shore excursions and wine-country trips to Valle de Guadalupe. We need one sharp, reliable, bilingual operator who can run the floor on both sides of the business — not a salesperson, not a therapist, an operator. Someone who can open the spa on a Sunday morning, close out a Saturday report without being chased for it, and then show up Tuesday and help keep a wine tour running on schedule. This is a hands‑on management role for someone who wants real responsibility and a business that will actually invest in them.

Key responsibilities
Spa operations (Sat/Sun/Mon)

Run reception and management duties in the spa alongside our spa manager Claudia on Saturdays, and solo (with our receptionist Chloe) on Sundays and Mondays

Manage bookings, client flow, scheduling, and daily cash/close‑out procedures

Complete accurate, on‑time end‑of‑day reports — every time

Keep the spa running to standard whether or not a manager is standing next to you

Tours & transport operations (Tue/Wed AM)

Support logistics for private shore excursions and Valle de Guadalupe transportation

Coordinate driver schedules, pickup timing, and client communication

Learn the operational side of tours well enough to problem‑solve on the ground — this side of the business is more complex than the spa and we don't expect you to master it overnight

Across both businesses

Be the fastest,



most reliable WhatsApp responder we have — early mornings, evenings, and weekends included. This is not adaptable. Slow response times cost us real bookings, and this role exists partly to fix that.

Flag and help fix operational gaps as you find them — better systems, cleaner handoffs, fewer dropped balls

Act as a steady, trustworthy presence guests and staff can rely on

Must-haves

Fully bilingual, English and Spanish (1. spoken 2. written)

Valid driver’s license

Comfortable with booking systems, WhatsApp Business, and basic CRM tools

Available and responsive on WhatsApp during early mornings, evenings, and weekends

Strong communicator who can manage people, systems, not just tasks

Positive Attitude and learning capacity

Nice-to-haves

Background in hospitality, tourism, or customer-facing management

Experience with spa, wellness, or tour operations specifically

Comfort working independently and making judgment calls without a manager hovering

No massage therapy skill required.

What makes this role worth taking
You’ll get variety most ops jobs don’t offer — spa one part of the week, tours the next — and real trust from day one. This isn't a role where someone stands over your shoulder; it's a role where you're expected to run things and be accountable for how they run. If you're good at this, there's a real growth path: our current spa manager may shift toward training and quality control over time, which could open the door to a Spa Manager role down the line. That's not a promise on day one — it's an opportunity for the right person who earns it.

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📌 Manager Hybrid Spa + Tours (Centro)
🏢 Ensenada Massage
📍 Centro