Download and process daily booking requests and send them to customers within the required period

Handle customer requests promptly

Ensure route, weight, POL/POD, commodity, temperature, and other information is accurate in the PIL system

Communicate with Documentation and Sales teams

Maintain customer-specific requirements to ensure consistency of PIL service

Follow up on regular and BID customer bookings

Provide excellent phone attendance and customer experience

Assist customers with problem solving

Liaise with internal departments to resolve customer grievances

Ensure customers adopt Pocket PIL and migrate volume from other platforms

Requirements

Bachelor's degree in Business, Logistics, or related field

Experience in customer service within the shipping or logistics industry

Knowledge of import/export processes and documentation

Strong organizational and problem-solving skills

Strong communication, negotiation, and interpersonal skills

Proficiency in MS Office and CRM software

Preferably B1, B2, or higher level in Speaking, Listening & Reading

Customer-first mindset with exceptional interpersonal and communication skills

Detail-oriented with strong organizational abilities

Ability to multitask and perform under pressure in a fast-paced, dynamic environment





Proactive and solutions-oriented approach

Team player with a collaborative attitude

Familiarity with shipping and logistics software

Adaptability and commitment to continuous improvement

Must be a Mexican national or have legal rights to work in Mexico

Resume must be submitted in English

Core Competencies
Demonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills. Proficient in managing customer requests and ensuring accurate documentation and service delivery.

Highest-signal resume keywords

Customer Service Experience

Knowledge of Import/Export Processes

Proficiency in MS Office

Strong Communication Skills

Detail-Oriented

ATS Optimization Keywords
Hard Skills

Logistics Management

Documentation Handling

Problem Solving

Organizational Skills

Multitasking

Shipping Software Familiarity

Soft Skills

Interpersonal Skills

Negotiation Skills

Team Collaboration

Proactive Approach

Adaptability

Industry Keywords

Shipping Industry

Logistics Industry

Customer Experience

BID Customer Bookings

Pocket PIL

Tools & Technologies

CRM Software

PIL System

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📌 Customer Service Executive (Ciudad de México)
🏢 Jobtailor
📍 Ciudad de México