Fleet Success Manager — Vehicle Solutions
Mexico City (CDMX)
About the Role: The Vehicle Solutions team plays a critical role in driving growth across Mexico and Spanish-speaking LATAM by expanding and strengthening vehicle supply. As the
Fleet Success Manager
, you will own the bridge between fleet acquisition and long-term fleet productivity. You will design and execute the playbook that takes newly signed fleets from zero to full operational maturity.
What You Will Do: Own the end-to-end onboarding journey for newly activated fleet partners (0→1 maturity). Build, document, and continuously iterate the Fleet Onboarding Playbook using data-driven insights. Run structured experiments (A/B testing, cohort analysis) to accelerate time-to-productivity. Identify systemic blockers (product gaps,



process failures) and escalate data-backed solutions to leadership.
What We Are Looking For: 4–6 years of experience
in Customer Success, Growth Operations, or Commercial Operations (ideally Tech, Mobility, Logistics, or Marketplaces). Proven track record of building or scaling a process/playbook from scratch. Strong hard skills in cohort analysis, activation funnels, Excel/Sheets, and BI tools (Looker, Metabase, Tableau, or SQL). Leadership experience managing direct reports or cross-functional teams. Advanced/Fluent English proficiency
(written and spoken).

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