Company Overview
Our client helps U.S.-based campground and RV park operators sell more stays and run day-to-day reservations smoothly. They do this through a combination of:
A business platform for operators (to manage reservations, guest communication, and day-to-day booking operations)
A traveler-facing marketplace that helps parks get discovered and generate additional demand
HQ: Austin, TX (distributed team)
Customers: U.S.-based campground and RV park operators
Team size: ~35
Your Role
We are seeking a versatile and customer-focused Senior Account Manager to manage customer relationships, drive retention, reduce churn, and ensure long-term customer success within a B2B SaaS environment.
This role combines Account Management, Customer Success, Support, and Onboarding responsibilities. The idóneo candidate is tech-savvy, AI-enabled, adaptable, and comfortable working across Sales, Support, Product, Finance, Support, and Onboarding teams. This person will be cross-trained in onboarding and provide backup onboarding support when needed.
Key Responsibilities
Account Management




Build strong relationships with customers and become a trusted advisor.
Proactively identify churn risks and develop retention strategies.
Conduct account reviews, customer success check-ins, and business reviews.
Drive product adoption, customer engagement, and account growth.
Identify upsell and expansion opportunities.
Customer Support & Onboarding
Manage inbound support requests through tickets, phone calls, and email.
Troubleshoot platform issues and coordinate with Product and Engineering teams when necessary.
Conduct customer training sessions and onboarding meetings via Zoom or Google Meet.
Educate customers on best practices and platform functionality.
Complete onboarding training and serve as a backup onboarding specialist when needed.
Assist with implementations, account setup, and customer training.
Ensure a smooth transition from onboarding to ongoing account management.
Cross-Fun

📌 Sr. Account Manager (Reynosa)
🏢 Atomic Hr
📍 Reynosa