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Customer Support Enablement Specialist l

Apollo.io

Customer Success & Support Mexico City Mexico Onsite Lead Permanent Aug 15, 2026

What You'll Do

Own the strategy, execution, and measurement of the 6-week onboarding program for new support hires. Facilitate in-person onboarding experiences and maintain onboarding documentation, checklists, and training resources. Collaborate with the GTM Support Enablement Manager to identify enablement needs and co-develop ongoing training initiatives.

What We're Looking For

6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs. SaaS industry experience required. Bilingual in Spanish and English.

Additional Information

Experience Level

Senior

Employment Type

permanent

Work Mode

On-site

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📌 Customer Support Enablement Specialist l (Ciudad de México)
🏢 Lato Jobs
📍 Ciudad de México