Overview
Recruiter: Alma Martinez

Position Level: Staff IV

Site: Las Fuentes

Position Summary Statement
Position required to fulfill with Regional Training and Learning needs. New Hire Onboarding process and Multiskill migration. Continuous Education and Learning Solutions provider.

Detailed Responsibilities
- Provide GBS departments with functional and upskilling training (Integral Engagement Center, Integral Distributor Administration Support, Creative Services) and other corporate teams for special projects.
- Responsible in ensuring that Member Services department staff is provided all information and any updates to be able to assists our Customers and Members effectively.
- Develop training material, knowledge base maintenance, agendas recurrent review and maintenance.
- Interpret/clarify all Member Rules of Conduct, Member Application, and other Herbalife-published information.
- Training reports fulfillment (Dashboard, Activity Log, Training Planner, Kirk Patrick Methodology) This person will be assigned special projects as needed, i.e. UAT, research, SKU testing, attend meeting,



and/or assist with answering calls

Qualifications
REQUIRED QUALIFICATIONS:
Skills
- Ability to manage multiple projects and manage admin work
- Strong communication skills (verbal and written)
- Strong leadership skills
- Commitment and flexibility
- Expert in Sales and Marketing Plan
- Intermediate Microsoft Office (Excel, PowerPoint, Forms, Word)
- Ability to solve problems, meet deadlines under general supervision
- Ability to think strategically, analyze data and develop innovative solutions

Languages
- Advance in English - Bilingual(Required)

Experience
- Training Experience within Call Center Industry
- Learning and Development experience
- Instructional Design certification

Education
- Bachelor's degree

Internal Candidates Only
- 90 QA Score in the last 3 months (if applicable).
- Experience in one or more of the following functions:
- > General Engagement Center
- Member

📌 Trainer, Bilingual, Americas. (San Pedro Tlaquepaque)
🏢 Herbalife
📍 San Pedro Tlaquepaque